Can I change Pledge Levels?
Yes you can. On the very first screen you arrive at on Backerkit, before pressing ‘Get Started’, instead click on the ‘switch your pledge level >’ link directly below.
Last updated: July 21, 2021 08:26
Do I need a Starter Set to play?
The 2-Player Starter set is an ideal way to get into Moonstone with a basic version of the rules, 2x four character troupes and all the tokens, widgets and cards needed to play. However, if you are not interested in collecting the miniature that come in the box (Goblins vs Humans) then you can instead get whatever miniatures you like the look of, a copy of the Moonstone Rulebook and add on the other components of the starter set needed to play individually (Moonstone Melee & Arcane Deck, Movement Widget, Energy Token Set, and Basic Dice Set) instead.
Last updated: July 21, 2021 08:32
I added an add-on in Kickstarter and I want to change it. Can I?
Yes, you will need to click the option at the top right of every screen inside the pledge manager that says ‘Need Help?’ and make a request to BackerKit support to have your survey reset . This will remove all add-ons from your cart and allow you to make new selections on the Add-ons screen of the pledge manager.
Last updated: July 21, 2021 08:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.